SpotDuel Support

Something wrong? Write to support@etcas.dev. Adding your player tag (shown in Settings, starts with #), your device model and the app version helps us answer faster. We usually reply within a few working days.

Frequently asked questions

I changed phones. Where is my account?

Your account is a guest account bound to the device it was created on and cannot be moved to another device. If the app is still installed on the old device, your progress is there.

The gems I bought did not arrive.

Check your internet connection and restart the game; pending purchases complete when it starts. If they still do not arrive, write to us with your player tag and the order number on the store receipt (Google Play: starts with GPA.).

How do I get a refund?

Refunds are requested from Google Play or the App Store. The gems of a refunded purchase are taken from your balance (Terms of Service, section 2).

I met a cheater.

Send us their player tag and the time of the match. Every report is looked at by a person.

How do I delete my account?

In the game: Settings → Delete account. If you cannot open the app, see the account deletion page.

How do I get a copy of my data?

Settings → Privacy → Download my data. Details: Privacy Policy.